Refund & Returns Policy
Last updated: May 16, 2025
Thank you for participating in our giveaways. Please read our Refund & Returns Policy carefully before purchasing tickets.
1. No Refund Policy
- All ticket sales are final once payment is confirmed.
- We do not offer refunds for digital tickets under any circumstances unless explicitly stated otherwise.
- This applies to accidental purchases, multiple entries, or change of mind.
2. Exceptions
Refunds may be granted only in the following rare cases:
- The competition is cancelled before the draw.
- A technical error caused duplicate charges or invalid entries.
- You were charged but did not receive a ticket or entry confirmation.
3. Cancellation of a Competition
- If we are forced to cancel a giveaway, all participants will be contacted and refunded in full to the original payment method.
4. Requesting a Refund
If you believe you are eligible for a refund based on the exceptions above, please contact us within 7 days of the issue:
Email: [email protected]
Include your full name, ticket ID(s), and reason for the request.
5. Chargebacks
- Unjustified chargebacks without contacting us first may result in account suspension or banning from future giveaways.
6. Contact
Balcanic LTD
Company Number: 16350997
Registered in England & Wales
Website: balcanicgiveaway.com