Frequently Asked Questions (FAQ)

Last updated: May 16, 2025

1. How do I enter a giveaway?

Go to the giveaway page, choose your number of tickets, and complete the payment. Your ticket numbers will be assigned automatically.

2. When does the draw take place?

The draw takes place right after the last ticket is sold. If the final ticket is sold after 16:00 UK time, the draw will be held the next day to ensure fairness and verification.

3. How will I know if I’ve won?

You’ll be contacted by phone immediately after the draw. You can also check the Winners page or receive email confirmation if enabled.

4. What if I don’t answer the phone?

If you don’t answer within 48 hours, we may redraw the prize to maintain fairness and momentum.

5. How many tickets can I buy?

You can purchase as many tickets as you like, unless limited on the giveaway page.

6. Do you offer refunds?

No. All sales are final unless the competition is canceled by us.

7. Can I enter for free?

Yes. Read about the Postal Entry Route for free participation without purchase.

8. What happens if I win?

We’ll verify your identity and deliver your prize — either by cash transfer or physical delivery, depending on the prize.

9. Are the draws public?

Yes. We run livestreams and publish results publicly for full transparency.

10. Is my data secure?

Absolutely. We use PCI-compliant gateways and comply with UK GDPR standards. Read our Privacy Policy.

11. Can I enter from outside the UK?

Yes, unless specified otherwise. We ship internationally depending on prize feasibility.

12. Contact

Email: [email protected]
Company: Balcanic LTD | No. 16350997 | England & Wales