Privacy Policy

Last updated: May 16, 2025

Balcanic Giveaway ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website balcanicgiveaway.com or use our services.

1. Information We Collect

Identity Data: full name, username, date of birth (for age verification)
Contact Data: email address, phone number, billing address
Transaction Data: purchases, entries, ticket numbers, order history
Technical Data: IP address, browser type, time zone, device info
Usage Data: how you use our site, pages viewed, clicks
Marketing Preferences: newsletter opt-ins, notification settings

2. How We Use Your Data

We process your data for the following purposes:

To fulfill orders and deliver your giveaway entries
To notify you if you win a competition
To contact you for customer service or legal obligations
To improve our services and user experience
To comply with UK and EU laws (e.g. GDPR, tax regulations)
With your consent, to send promotional offers and updates

3. Legal Basis for Processing

Contractual: order processing and prize fulfillment
Legal obligation: compliance with tax or legal requirements
Legitimate interest: fraud prevention, service improvement
Consent: marketing emails, optional tracking

4. How We Share Your Data

We may share your personal data with:

Payment processors (e.g. Revolut Merchant, Stripe, PayPal)
Regulators or legal authorities, if legally required

We do not sell or rent your data to any third parties.

5. Data Storage and Security

SSL encryption for all transactions
Restricted access to personal data
Secure hosting with routine backups
GDPR-compliant data handling

6. Your Rights (GDPR)

You have the right to:

Access your personal data
Correct inaccurate information
Request data deletion
Object to data processing
Withdraw consent at any time

To request any of the above, email us at: [email protected]

7. Cookies

We use cookies to:

Maintain your login/session
Track traffic and analytics
Enhance your experience

More details in our Cookie Policy.

8. International Users

Our servers are located in the UK. By using our site, you agree that your data may be transferred and processed in the UK or EU.

9. Policy Updates

We may update this privacy policy periodically. Changes will be reflected by the updated date at the top of this page.

10. Contact Us

Balcanic LTD
Company Number: 16350997
Email: [email protected]
Website: balcanicgiveaway.com